Refunds will be processed within 7 days after the returned items are received and confirmed, and will be issued via bank transfer to the account you specify.
If you forgot to apply a coupon, we will issue a refund instead of canceling the order.
Please contact us via chat or through the inquiry form below with your name, order number, and coupon code:
https://delivery.cbd-library.com/contact/
Returns & Exchanges Are Not Accepted in the Following Cases
- ✔︎ Items that have been opened or used, except in the case of defective products
- ✔︎ Items that have been opened or used, except in the case of defective products
- ✔︎ Items that have been opened or used, except in the case of defective products
- ✔︎ Returns based on reasons such as “the color or shape is different from what I expected”
- ✔︎ Returns based on damage to the product packaging (e.g., box dents or scratches), except in the case of significant damage caused during delivery
- ✔︎ Other returns due to customer preference or personal reasons (including “not what I expected”